frequently asked questions
Each of our homes have been chosen because of our own connection to the location and the character of the home itself. From a beachfront jacuzzi, a gym and home theater at our Beach House to panoramic desert views and swim up bar in our resort style pool at our Desert House, each home features luxury amenities. You can explore each of our homes amenities in the drop down menu of each of our homes websites (Our Collection).
Our signature Terra Vita Concierge team is included in your reservation. Whether you're interested in personally curated experiences, a private fitness class, a relaxing massage at the villa, a driver, villa pre-stocking, or any special requests, our concierge team is here to make these requests happen for you. Our team is a phone call, text, or email away. Experiences and services arranged are done so at supplemental cost, settled upon checkout.
For our concierge team the sky's the limit. Any needs, special accommodations, services and arrangements that you are interested in, we ensure that it is handled seamlessly.
Once your reservation is confirmed, our concierge team will be in contact with you to prepare for your arrival and arrange any and all experiences or treatments that you may wish to schedule ahead of time. We offer a variety of services before and during your stay - visit our Concierge page to learn more about the services that we offer. For more information or to schedule any services, please reach out to Mj at email@example.com.
Whether you’re interested in scheduling a ride share, a private car or limo,renting a vehicle or letting our friendly and trusted driver take you around town in luxury and comfort, our concierge team is happy to assist you with your arrival and departure transfers. Contact Mj at firstname.lastname@example.org for more information or to schedule a service!
If your pet is friendly, then we are pet friendly! For any pets that are accompanying you during your stay, a supplemental pet fee will be included with the security deposit. Pets that are not disclosed prior to arrival will be subject to non-refundable additional charges and fees. Please reach out to Mj at email@example.com to let us know about your pet.
Come home to a fully stocked kitchen full of fresh and locally sourced ingredients, vegetables and produce. To place a grocery order or for anything else like flower arrangements, alcohol or other special requests, please send a list with all of your items and requests to Mj at firstname.lastname@example.org. Your items will be stocked and ready for you when you arrive!
We understand that plans may change and cancellation may occur. To view our cancellation/change policy please visit the bottom of our contact page for our Changes and Cancellations Policy. For further questions please reach out to Mj at email@example.com.
For any additional questions or arrangements, please reach out to Mj, our VP of Guest Relations and Experiences - firstname.lastname@example.org